MMHCS has partnered with CPCA in launching the Medical Assistant+ Program to assist health centers in their efforts to successfully onboard and retain qualified MAs. With over 8,000 MAs employed in California health centers, we have a significant opportunity to be responsive to CPCA members’ concerns of MAs lack of health center clinical preparation, orientation to the health center environment and high turnover while providing a health care center career path for individuals throughout the state’s rural and urban communities.
CPCA knows that Medical Assistants (MAs) play a critical role in providing care and expanding capacity within care teams and CPCA had long worked to provide technical assistance and resources aimed to helping community health centers (CHC’s) effectively utilize MAs. CPCA has consistently heard from CHC’s that it is challenging to recruit equally challenging, if not more so, to retain those MAs for more than 12-14 months once trained.
Curriculum Learning Objective
The importance of how professionalism impacts the patient experience
What is a Community Health Center:
Understand the history and evolution of CHCs’
Insurance & Financial Responsibilities:
Understanding the role that the MA plays in maximizing financial reimbursement
PCMH & The Care Team:
Understand the structure of the PCMH model
Quality & Safety:
Demonstrate quality performance standards in patient safety, preventative health and the patient experience
Social Determinants of Health:
Properly provide culturally sensitive care and understand the social determinants of health
Increase understanding of the functions and process of chronic disease most prevalent in CHC’s
Review of Basic Principles of Medication Administration
Dinorah is our Director of Client Services. She is a CCS-P (Certified Coder Specialist – Professional) through AHIMA. She has over 25 year in the Healthcare Industry of which 12 years has been teaching Billing and coding at the college level. Her many years of experience in FQHC billing and coding enable her to provide outstanding instruction to various levels of medical staff.
Debbie Urias is our Operations Manager. She has over 20 years of experience in the areas of Education and Curriculum Design, Project Management, Training, Recruitment, and Organizational Growth & Development. With a strong customer service background, Debbie excels as a communicator and project manager. Her communication skills make her approachable, friendly, and respectful.