Every part and every position in an office is important in keeping a steady service flow. Having a fluid operation dramatically helps in the Revenue Cycle Management (RCM) process. From the time the patient calls to schedule an appointment the cycle of capturing access and efficiency activates, directly affecting patient experience, financial sustainability, and future expansion and growth. This includes several steps that make up the RCM process that enable work flow.
MMHCS can completely redesign the patient visit process to increase revenue, reduce cycle time, improve patient satisfaction, optimize scheduling, reduce no show rate, maximize morning huddle time, create a Care Team model, provide Quality Improvement, and improve overall clinician and employee satisfaction.
We can provide you strategies to identify, develop, implement, maintain, and monitor in all these areas of operations! Contact us to learn more.
What is Operations Management?
Operations Management refers to the administration of business practices to create the highest level of efficiency possible within an organization. In terms of healthcare services, that translates into working closely throughout a practice’s revenue cycle and providing skills and services to all the areas to promote and establish efficiency.
How can we help you succeed?
We can create a front office policy and procedure manual, provide best practices and train your staff on your practice management system so that the key information is collected at the time of check-in. Eligibility is the number 1 reason for denial nationwide and we can help train your staff on eligibility verification based on your contracted and non-contracted payors. We can provide your management team training on Operations reports as well as provide interim operations management. Each service is customized to your practice needs.